CDAT Store
Books, assessment tools, and practical professional resources designed to help organizations strengthen service management, governance, compliance, and operational performance.
Books
The Service Management Office
Building the Operating Model for Enterprise Service Management
A practical guide for establishing, operating, governing, and continuously improving a Service Management Office and the enterprise service management capabilities it supports.
Available Formats: Kindle | Paperback | Hardcover
Amazon purchase links coming soon.
Professional Tools & Resources
Practical resources designed for real service management, assessment, governance, and improvement environments.
SMO Assessment Tool
A structured tool for evaluating service management capabilities, identifying gaps, and establishing improvement priorities.
Coming Soon
SMO Toolkit
A comprehensive collection of practical processes, procedures, guides, frameworks, templates, registers, matrices, worksheets, dashboards, reports, runbooks, playbooks, and governance artifacts supporting the Service Management Office.
Coming Soon