CDAT Press
Practical Resources Built From Real-World Experience
CDAT Press develops books, frameworks, assessment tools, templates, and professional resources designed to help organizations improve service management, governance, compliance, and operational performance.
The resources published through CDAT Press are designed for practical application, providing leaders and practitioners with structured approaches they can adapt and use within their own organizations.
The Service Management Office Series
A practical series for organizations seeking to establish, assess, improve, and sustain an effective Service Management Office.
The Service Management Office
Building the Operating Model for Enterprise Service Management
The foundation of the series, The Service Management Office provides a structured approach for designing and operating an SMO that connects strategy, governance, service management, organizational capabilities, and continuous improvement.
Conducting the Service Management Assessment
A practical guide to evaluating an organization’s current service management capabilities, identifying gaps, establishing priorities, and developing an actionable improvement roadmap.
SMO Toolkit
A companion reference providing practical tools, templates, models, and guidance for establishing and operating a Service Management Office.
Compliance Companion
A companion resource focused on integrating governance, risk, compliance, and cybersecurity requirements into the service management operating environment.
Professional Tools & Resources
Professional tools and downloadable resources designed to complement the books or be purchased independently for use within your organization.
SMO Assessment Tool
A structured assessment tool for evaluating service management capabilities, organizational maturity, governance, processes, performance, and improvement opportunities.
Assessment Artifacts
Supporting templates, worksheets, scoring tools, interview guides, evidence collection materials, and other resources for conducting a structured Service Management Assessment.
SMO Toolkit
A collection of practical resources for establishing and operating an SMO, including templates, registers, matrices, worksheets, dashboards, reports, and implementation aids.
Individual Templates & Artifacts
Purchase individual professional resources without purchasing an entire toolkit.
Built to Be Used
CDAT Press resources are not intended to sit on a bookshelf or disappear into a document repository. They are designed to be adapted, implemented, and used to help organizations solve real operational problems.